Shipping policy
The average order processing time 3-6 business days. Please note that this may be extended for large painting collection releases and promotions.
Shipping
- Amanda currently only ships to Canada and the United States.
- If you place an online order from outside of Canada, you will be responsible for all duties, taxes, and customs charges that incur.
- Shipping charges are calculated at checkout based on shipping destination.
- Packages are shipped from Monday to Friday, not including federal and provincial statutory holidays.
- Once your order leaves Amanda's studio, it's passed off to the courier for shipping. Please keep in mind that shipping time frames are not guaranteed, as weather, mail volume and holidays can affect delivery.
- Tracking numbers
- Will only be available for orders over $40.
- Once your order is shipped, you'll receive a shipping confirmation email containing the tracking number.
- Orders that are $39 or less will be shipped as Regular Lettermail without a tracking number.
- This is to reduce shipping cost for you.
- If your order becomes delayed or lost, I will need to file a claim with the courier. Please reach out to me as soon as possible.
Local Pickup
Amanda's studio is in North Vancouver, BC. For local pickup, you can use the code 'LOCALPICKUP' at the checkout. When your order is ready, you'll receive an email with instructions to pick up your order.
To have someone else pick up your order for you, simply provide them with the pickup instructions and order number.
Amanda doesn't have the capacity to hold orders indefinitely. Please pick up your order within 2 weeks. If your order has not been not been picked up within 90 days, it will be assumed abandoned and the order will be cancelled. No refunds will be offered.
If you decide within that timeframe that you'd like your order mailed, please get in touch.